Identify specific incidents upon which to perform root cause analysis, e.g.Support operational and maintenance decisions concerning incident responses, including planning of predicted response times, allocation of resources, and prioritization of incidents.
Provide customers with more accurate predictions of incident-related delays depending on where they are on the network.Take a high-level network view of incidents in order to understand network behavior when they occur.train derailment, motor breakdown, medical emergency). Understand potential number of customers impacted by an incident (e.g.The public transportation company employed PwC Australia to develop a solution that could provide a customer-centric view of their railway infrastructure and help the company understand the current incident effects on rail network operations and how to improve the situation. Widespread use of smart cards at public transport allows them to collect the information needed to conduct such research. To better address new challenges, public transport companies need to understand the behavior of their networks from the customer’s point of view. The sphere of public transportation services in Australia is undergoing a transformation in response to a change in demographics that requires inter-modal integration and major infrastructure investment by the Federal government.
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